Support center
Answers from the people
doing the casework.
No ticket roulette: support email reaches the team that drafts and files the notices, with case numbers attached to your question. Most questions never need us at all, so the free library comes first.
support@webdmca.com · personal reply, usually within one business day.
Start here
Route by what's happening
The fastest answer is usually the right page, not an email thread.
The channels
Three ways in, one team behind them
support@webdmca.com, the channel that reaches the casework team directly. Include your case number if one exists.
Case dashboard
24/7 self-serveActive matters carry status, actions taken, and messages in your account, where the history stays attached to the case.
Priority support
Urgent tierUrgent-tier cases ($199) get priority handling end to end, support included, because the clock is the whole point of Urgent.
Before you write
Check the library first, it's faster
- How long takedowns take
- What a case costs
- Notice rejected, now what
- Counter-notice arrived
- Who can file a takedown
- All 67 guides
Case histories and platform deep-dives live in the editorial library.
What to expect
Support we can actually deliver
- A real reply from a person on the casework team
- Case numbers attached, history kept with the case
- Escalation paths that exist (Urgent tier, counsel network)
- No chatbots pretending to be a queue
Question not covered here?
Write to support@webdmca.com with your case number, or start from the situation guide above.