Refund Policy

A managed takedown fee compensates the professional service performed: research, notice drafting to the DMCA §512(c)(3) requirements, delivery to all applicable channels (site, host, registrar, search engines), and follow-up escalation. Every step is recorded in your case timeline with a timestamp, and you can follow the progress of your case in your dashboard at any time.

When a takedown fee is refundable

• In full, if you cancel before we begin drafting the notice (in practice: while the case has not yet entered processing).
• In full, if we never submit the notice through our own fault (non-delivery). If a submission fails on our side, we tell you and refund the fee for the affected case.

When a takedown fee is not refundable

Once drafting or submission has begun, the service has been performed and the fee is not refundable. In particular, fees are not refunded based on results: hosts, platforms, registrars, and search engines alone decide whether content is removed, and no outcome, removal, timing, or de-listing, is guaranteed. Takedown work under a non-refundable tier (such as Quick Send) is not refundable once the notice has been drafted and submitted.

Monthly plans

Monthly plans can be cancelled at any time; cancellation takes effect at the end of the current billing cycle and your features remain active until then. Fees for a billing cycle that has started are not refundable.

Annual plans

• Within 14 days of the initial charge: refundable, less (a) payment-processing fees retained by the processor and (b) the equivalent of our then-current monthly price for each whole month already used.
• After 14 days: not refundable. You may cancel at any time to stop the next renewal; access continues until the end of the paid period.
• Renewal charges follow the same rules measured from the renewal date.

If we terminate your subscription for our own reasons (other than your breach of our Terms), we refund the unused prorated portion of the current period.

If you are a consumer in the EU or UK, you generally have the right to withdraw from a purchase within 14 days of entering into it, without giving a reason. Because our services are digital and begin immediately, we ask for your express consent to begin performance before the 14-day period ends. Where performance has been fully delivered with that consent (for example, a takedown notice already drafted and submitted, or a subscription period already used), the statutory right of withdrawal lapses for the delivered performance to the extent permitted by applicable law. Statutory rights that cannot be excluded under your local law are unaffected by this policy.

Account credits are a prepaid balance usable toward our services. Credits do not expire and are transferable only within your account. Unused credits may be refunded within 14 days of purchase at our discretion; after 14 days, credits are non-refundable but remain usable indefinitely.

• Email support@webdmca.com from your account address (or reply to your case email) with your case number or invoice number.
• We acknowledge refund requests within 2 business days and decide within 7 business days.
• Approved refunds are issued to the original payment method within 7 business days of approval. Card refunds typically appear on your statement within 5–10 business days depending on your bank.
• Cryptocurrency refunds are issued in USD value through the original processor; network and processor fees cannot be returned.
• Coupon or discounted purchases are refunded at the amount actually paid; the value of coupons or discounts is not refundable.

We may update this policy from time to time; the current version is always posted at this page with its last-updated date. The policy in effect on the date of your purchase governs that purchase, unless a later update is required by law.

Questions? Email support@webdmca.com or write to Cognixa Labs LLC, 525 Randall Ave Ste 100, Cheyenne, WY 82001, USA.