Privacy Policy

Information you provide voluntarily

We collect personal information that you voluntarily provide when you create an account, purchase or request services, contact support, subscribe to updates, or participate in surveys. This may include your name, email address, phone number, company information, and billing address.

Copyright and case information

When you use our DMCA services, we collect the information needed to act for you: details of your copyrighted content, URLs of infringing copies, evidence of ownership, and the contact information to be included in legal notices.

Information collected automatically

When you visit our website, we automatically collect technical information, such as your IP address, browser type, device and operating system, pages visited, access times, and referring website addresses, to operate and maintain the quality of the service and to produce general usage statistics. We also track browsing within our site (which pages and services are most popular) so we can improve the service and, where permitted, customize the content and advertising you see.

We do not read your private online communications. Where we host or process content you register with us (for example, evidence files and monitoring targets), we access it only as needed to provide the service you requested.

To provide the service

• Process and fulfill your takedown and protection requests
• Operate content monitoring and reporting features
• Manage your account, plan, and billing
• Communicate with you about your cases and requests

For legal compliance

• Send the legally required DMCA notices you authorize
• Keep records of notices, counter-notices, and case history
• Comply with court orders and other legal process
• Prevent fraud and abuse of our services

To improve the service

We analyze usage patterns and trends to understand which services are most popular, improve features, and plan new ones. We may invite you to take part in surveys for research purposes; participation is optional.

Marketing and partner offers

We do not sell, rent, or lease our customer lists to third parties. With your consent (or where lawfully permitted), we may use your contact details to tell you about our own related products and services, or contact you on behalf of a business partner without transferring your unique personal data to that partner. Every marketing message includes an unsubscribe link, and you may opt out at any time.

Recipients of your takedown requests

When processing takedowns, we necessarily share the required information with website owners and hosts, platforms and search engines, ISPs, and domain registrars. The contact details in your notice become visible to those recipients.

Service providers

We share data with trusted providers who help us operate: payment processors (Stripe, NowPayments), our hosting and CDN providers, email delivery services, and error/uptime monitoring. These providers may only use the data to perform services for us and must keep it confidential.

Legal requirements

We may disclose personal information without prior notice where we are required to do so by law or where we in good faith believe disclosure is necessary to: comply with legal process; enforce or protect our rights, property, or the rights of others; or protect the safety of users or the public in exigent circumstances.

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

We protect your personal information against unauthorized access, use, and disclosure using technically and commercially reasonable safeguards, including:

• SSL/TLS encryption for all data in transit, including sensitive submissions
• Access controls limiting data to personnel who need it to perform their roles
• Optional two-factor authentication available on every account
• Audit logging of administrative actions on customer records
• An incident response process, including breach notification where required by law

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your data has been compromised, contact us at privacy@webdmca.com.

We retain your personal information only as long as necessary for the purposes in this policy:

• Account information: retained while your account is active and for a reasonable period after closure for legal compliance.
• DMCA case records (notices, evidence, correspondence): retained for up to 7 years, because notices may be challenged and claims may arise long after submission.
• Marketing data: retained until you unsubscribe or request deletion, whichever comes first.
• Analytics data: anonymized and aggregated data may be retained indefinitely for business insights.

Depending on your location (for example in the EEA, UK, California, and other jurisdictions), you may have the following rights:

We use cookies and similar technologies (including web beacons) to operate the site, keep you signed in, remember your preferences, and understand usage. Third parties that serve advertising or provide analytics may also set cookies or use web beacons on our site.

• Essential cookies: required for sign-in, security, and remembering your consent choice.
• Analytics cookies (Google Analytics): help us understand how visitors use the site (consent-based where required by law).
• Marketing cookies: measure campaign effectiveness (consent-based where required by law).

Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to your browser and let our servers recognize your device, personalize your experience, and recall registration and billing details. You can accept or decline cookies through the consent banner or your browser settings; note that declining cookies may limit interactive features of the site.

As a global service, we may transfer personal information across international borders, for example, where our infrastructure or service providers are located outside your country. Where we transfer data from the EEA or UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses (or a similar permitted mechanism) with our providers.

Our services are not directed at children under 13, and we do not knowingly collect personal information from children under 13. Our services are intended for adults; you must be at least 18 to use them. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it promptly. Parents or guardians who believe their child has given us information should contact us immediately.

Our site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy statement of every website you visit, especially before providing personal information.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Changes are posted on this page with an updated "Last Updated" date; for material changes we also notify account holders by email or site banner. We encourage you to review this statement periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

Complaints or questions about our adherence to this policy can be sent to privacy@webdmca.com. We will make commercially reasonable efforts to remedy any problems promptly.